This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
About the role
We have an exciting opportunity for 2 Housing Services Managers to join our team in London on a full-time permanent basis. You will be responsible for the management of a group of residents within our Affordable (rented) Housing Portfolio, you will be the first point of escalation in the customer journey. The Housing Services Manager is ultimately responsible for the successful completion of the customer journey and the achievement of Customer Satisfaction targets.
As Housing Services Manager, you will report to our Housing Operations Manager and work alongside our team of Customer Relationship Advisors, delivering services relating to the customer’s journey from onboarding to the cessation of the tenancy. Managing complex customer enquiries to successful conclusion, liaising with internal and external stakeholders on behalf of our customers to get the best outcome.
What we’re looking for
We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Housing Services Manager, but you will also be passionate about customer experience, have a strong grasp of housing and property management and be expected to be a self-starter, capable of resolving problems with their own initiative. You will also be able to demonstrate the below essential skills and experience:
If you’re interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria.
This role is with Shepherds Bush Housing Association who are now part of The Guinness Partnership.
How do I apply?
If you’re interested in joining us and would like to apply for this role, we would love to hear from you! The first step is hitting the ‘apply’ button and submitting your application online.
What we can offer you
Please follow the link to read more about our great benefits and what we can offer you: https://www.sbhg.co.uk/life-at-sbhg
Equality, Diversity, and Inclusion
We commit to ensuring that equality and diversity are integrated at the core of our business and respond to the needs of our employees, workers, stakeholders, and customers. To read more about our commitment, please visit the following link: https://www.sbhg.co.uk/equality-and-diversity
We reserve the right to close this vacancy early if enough applications are received.
Our mission
We're much more than a landlord. We build communities by providing homes that people can afford and invest in people and places.
We have more than 5000 homes throughout west London and are building more. We've been doing this since 1968 and are a trusted part of the community.
Our mission is social heart, business head, local impact.
Social heart: Our way of working builds and strengthens communities.
Business head: Our way of working means we make a lasting return on investment.
Local impact: Our way of working responds to what's needed locally.
Our values
Community focused
Caring
Accountable
Innovative
Why work for us
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