Voids and Lettings Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
About Shepherds Bush Housing Group
We’re a forward-thinking housing group in the heart of west London. Since we started in 1968 our ethos has remained the same: to provide affordable homes and services that build communities.
Here at Shepherds Bush Housing Group, we are passionate about what we do and apply our innovative outlook to find new ways to invest in people, communities and residents.
We offer careers that are both exciting and rewarding. We’re looking for people who bring a variety of different skills and experiences to help us continue to make a difference to the local communities we work within.
This is a unique opportunity to work for an award winning organisation and genuinely contribute to the achievement of our corporate aims and objectives.
About the role
The successful candidate will effectively lead and manage the voids and lettings service and ensure all aspects of the service delivery to customers are managed effectively. You will establish close working relationships with our contractors and effectively manage the contracts to ensure that voids work is programmed and planned effectively, ensuring compliance with Health and Safety legislation.
Key Responsibilities
- To lead and manage a team of voids staff, ensuring close liaison between office-based staff and other teams.
- To liaise closely with internal stakeholders, to communicate voids performance, identify opportunities for improving the effectiveness of the service and implement these improvement plans effectively. To understand, implement and take joint ownership of SBHA’s lettable standards.
- To manage the overall process of voids works with our contractors in order to ensure excellent customer satisfaction and achievement of targets; identify opportunities for improving the service. To lead on procurement of any new contractors.
- Manage the overall process of void work from inception to completion, ensuring excellent customer service, priority targets and KPI’s are delivered, surveys are conducted effectively and business critical property information is collected at void stage as required. Budget control and tenant re-charging is delivered effectively.
- To oversee staff to ensure pre or post -inspection surveys are carried out as required to identify the scope of required works, ensure that works comply with SBHA’s lettable standards, authorise works orders, and liaise with materials suppliers for material deliveries.
- Complete management the lettings service, ensuring effective communication with stakeholders and partners to ensure efficient turnaround of void properties
Please see the job description for a full breakdown of duties and requirements.
About you
- Good standard of education and clean driving licence
- Experience managing repairs or voids or a similar service in house or via a partnering contract/s
- Ability to assess own and team strengths and weakness and identify areas for improvement.
- An assertive and pro-active approach to resolving technical and people issues and identifying opportunities for improvement or resolution.
- Apply clear objectives and maintaining consistent standards.
- Able to coach direct reports and colleagues to pro-actively make decisive decisions.
- Able to negotiate and use persuasive skills to build relationships and manage contracts. Able to challenge where needed
What we can offer you
Please follow the link to read more about our great benefits and what we can offer you: https://www.sbhg.co.uk/life-at-sbhg
Equality, Diversity and Inclusion
We commit to ensuring that equality and diversity are integrated at the core of our business and respond to the needs of our employees, workers, stakeholders and customers. To read more about our commitment, please visit the following link: https://www.sbhg.co.uk/equality-and-diversity
We reserve the right to close this vacancy early if enough applications are received.
Our mission
We're much more than a landlord. We build communities by providing homes that people can afford and invest in people and places.
We have more than 5000 homes throughout west London and are building more. We've been doing this since 1968 and are a trusted part of the community.
Our mission is social heart, business head, local impact.
Social heart: Our way of working builds and strengthens communities.
Business head: Our way of working means we make a lasting return on investment.
Local impact: Our way of working responds to what's needed locally.
Our values
Community focused
Caring
Accountable
Innovative
Why work for us
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