Repairs and Voids Team Leader
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
About Shepherds Bush Housing Group
We’re a forward-thinking housing group in the heart of west London. Since we started in 1968 our ethos has remained the same: to provide affordable homes and services that build communities.
Here at Shepherds Bush Housing Group, we are passionate about what we do and apply our innovative outlook to find new ways to invest in people, communities and residents.
We offer careers that are both exciting and rewarding. We’re looking for people who bring a variety of different skills and experiences to help us continue to make a difference to the local communities we work within.
This is a unique opportunity to work for an award winning organisation and genuinely contribute to the achievement of our corporate aims and objectives.
About the role
Reporting directly to the Repairs and Voids Operations Manager, you will need to ensure responsive repairs are delivered to a high standard of quality, that time and cost is managed, compliance, and quality assurance is monitored and controlled. You will manage a team of trade staff, delivering high volume responsive repair and void works end to end from inception to completion. Complete Void repairs from start to finish to a high standard of quality and customer satisfaction whilst remaining within the boundaries of the voids minimum standard. Provide technical expertise, problem solving and reporting on repairs and ensure solutions are provided right first time.
Key Responsibilities
- Provide effective and efficient supervision of the repairs and voids direct labour work force and partnering subcontractors within agreed budgets and service standards
- Manage performance, productivity and value for money in a right first time environment.
- To provide advice and solutions on complex repairs or for resolution and complaints teams.
- To undertake inspections on building defects including collection of information, measurements and tests. Specify, manage and control works and ensure solutions are provided right first time in the form of clear and precise reports.
- Pre/During/Post inspections of properties ensuring quality from trade staff, issuing remedial snag lists where required and delivery within agreed timescales and standards.
- Pre & Post inspections of void properties ensuring quality, issuing remedial snag lists where required and delivery within agreed timescales and standards.
- Carry out inspections/surveys of repair instances that have been escalated from the RFT tradesmen producing scope of works to resolve the repair.
Please see the job description for a full breakdown of duties and requirements.
About you
- Strong customer focus and ability to see the issue through the lens of our residents
- NVQ or equivalent in a building trade.
- Extensive experience supervising reactive repairs/void service for social housing.
- Knowledge and understanding of the disrepair legislation. A good understanding of Fitness for Human Habitation Act 2018, and Landlord & tenant Act 1985 – Section 11
- Extensive experience supervising a direct delivery workforce
- Experience of working in a high volume maintenance/void environment.
- Experience of providing clear and precise technical reports for use outside of the department.
- Experience in identifying Damp defects and providing sustainable solutions.
- Up to date understanding of health and safety responsibilities of a maintenance service, preferable IOSH Managing Safely.
- Ability to communicate Internally and externally at all levels.
- Able to build effective relationships with suppliers, always being an advocate for SBHA
- Confident using full Office 365 suite
- Strong team leader and role model
What we can offer you
Please follow the link to read more about our great benefits and what we can offer you: https://www.sbhg.co.uk/life-at-sbhg
Equality, Diversity and Inclusion
We commit to ensuring that equality and diversity are integrated at the core of our business and respond to the needs of our employees, workers, stakeholders and customers. To read more about our commitment, please visit the following link: https://www.sbhg.co.uk/equality-and-diversity
We reserve the right to close this vacancy early if enough applications are received.
Our mission
We're much more than a landlord. We build communities by providing homes that people can afford and invest in people and places.
We have more than 5000 homes throughout west London and are building more. We've been doing this since 1968 and are a trusted part of the community.
Our mission is social heart, business head, local impact.
Social heart: Our way of working builds and strengthens communities.
Business head: Our way of working means we make a lasting return on investment.
Local impact: Our way of working responds to what's needed locally.
Our values
Community focused
Caring
Accountable
Innovative
Why work for us
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days