This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
About Shepherds Bush Housing Group
We’re a forward-thinking housing group in the heart of west London. Since we started in 1968 our ethos has remained the same: to provide affordable homes and services that build communities.
Here at Shepherds Bush Housing Group, we are passionate about what we do and apply our innovative outlook to find new ways to invest in people, communities and residents.
We offer careers that are both exciting and rewarding. We’re looking for people who bring a variety of different skills and experiences to help us continue to make a difference to the local communities we work within.
This is a unique opportunity to work for an award winning organisation and genuinely contribute to the achievement of our corporate aims and objectives.
About the role
Responsible for customers within our Housing Portfolio, the post holder will be the
point of escalation in the customer journey for new customers and internal
stakeholders. The coordinator is responsible for the successful completion of the
onboarding of the customer journey and the achievement of 90% Customer
Satisfaction. The post holder is also responsible for ensuring data across the teams activity is updated on a daily basis and will require weekly reporting to the Customer Operations Manager across dashboards.
Working alongside our team of Customer Relationship Advisors and Customer
Relationship Managers, the Coordinator will deliver services relating to the
customer’s journey from onboarding to the cessation of the tenancy. They will be
expected to manage customer enquiries to successful completion, liaising with
internal and external stakeholders on behalf of our customers to get the best
outcome.
The post holder will be expected to achieve all KPIs relating to Lettings, Property, Tenancy and Rents across their customer base. They will build and maintain strong relationships with their customers, identify needs through insight and run campaigns to improve the overall service for them. The post holder will be passionate about customer experience, have a strong grasp of housing and property management and be expected to be a self starter, capable of resolving problems with their own initiative.
Key Responsibilities
Please see the job description for a full breakdown of duties and requirements.
About you
The successful candidate will have experience of the Social Housing Sector and delivery of Core Housing Services (including Repairs and Housing Management). You should also have experience of working with vulnerable customers with additional support needs and an understanding of repairs management.
You will have excellent written communication skills for effective correspondence, report writing and statistical work and excellent verbal communication skills including assertiveness, listening, negotiating and influencing skills.
What we can offer you
Please follow the link to read more about our great benefits and what we can offer you: https://www.sbhg.co.uk/life-at-sbhg
Equality, Diversity and Inclusion
We commit to ensuring that equality and diversity are integrated at the core of our business and respond to the needs of our employees, workers, stakeholders and customers. To read more about our commitment, please visit the following link: https://www.sbhg.co.uk/equality-and-diversity
We reserve the right to close this vacancy early if enough applications are received.
Our mission
We're much more than a landlord. We build communities by providing homes that people can afford and invest in people and places.
We have more than 5000 homes throughout west London and are building more. We've been doing this since 1968 and are a trusted part of the community.
Our mission is social heart, business head, local impact.
Social heart: Our way of working builds and strengthens communities.
Business head: Our way of working means we make a lasting return on investment.
Local impact: Our way of working responds to what's needed locally.
Our values
Community focused
Caring
Accountable
Innovative
Why work for us
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days