Social heart
Business head
Local impact

Customer Resolutions Officer

Salary Circa £35,000
Location Hybrid
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

Customer Resolutions Officer offered for a 12 month FTC

Customer satisfaction is fundamental in everything we do at SBHA and we are now looking for someone to join our Customer Experience Team to demonstrate our customer focus.

As our Customer Resolution Officer, your aim will be to investigate and resolve complaints, working with customers and colleagues to achieve a positive outcome. You’ll need to be empathetic, analytical and a real problem solver.

You will undertake root cause analysis to ensure learning is used to drive service improvement whilst identifying emerging complaint themes and following recommendations through to implementation.
If you are passionate about customer service, have excellent organisational skills and a strong belief in SBHA’s values we would love to hear from you.

Most of all you will care. You will care that our residents have a good home, that if we have made a mistake we are putting it right, and that your service supports and influences all our services.

If you feel that this could be the role for you then please upload your CV and complete our short online application form, giving examples of how your skills and experience meet the job requirements.

In return we promise you:

  • Competitive salary of circa  £35,000
  • 25 days annual leave , rising with service (plus discressionary 3 days at Christmas)
  • A contributory pension scheme
  • Flexible working
  • Simply Health cash plan and a choice of flexible benefits
  • Exciting opportunities for learning and career development
  • Working for an award-winning housing association
  • An engaging working environment
  • A great office location in the heart of leafy Chiswick, close to local shops and amenities
  • Excellent access to all TFL networks, 2 minutes walk from Turnham Green Station
  • Complimentary Well-Being initiatives

 

Our mission

We're much more than a landlord. We build communities by providing homes that people can afford and invest in people and places.

We have more than 5000 homes throughout west London and are building more. We've been doing this since 1968 and are a trusted part of the community.

Our mission is social heart, business head, local impact.

Social heart: Our way of working builds and strengthens communities.
Business head: Our way of working means we make a lasting return on investment.
Local impact: Our way of working responds to what's needed locally.

Our values

Community focused

Putting our community and customers first.

Caring

Supporting each other and building strong relationships.

Accountable

Taking ownership for how we behave, spend money, and deliver high performing services to each other and our customers.

Innovative

Keeping an open mind to new ideas and being motivated to make a positive impact.

Why work for us

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Published

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Closing

in X days

{Expiry}